Your Data, Our Priority
We've built our privacy policy around one principle: your account details, payment information and activity remain encrypted and yours alone. Every deposit via DANA, OVO, GoPay or QRIS...
Privacy Policy Overview
19dewa collects personal information only to operate your account, process transactions and deliver our casino, sportsbook and slot services in supported Indonesian regions. We do not sell your data. Payment methods — DANA, OVO, GoPay and QRIS — route through encrypted gateways managed by licensed payment partners. Your email, phone number and transaction history remain confidential unless required by local law. We
retain account data for the duration of your membership and one year after closure for regulatory compliance.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Protect Your Privacy
SSL Encryption
All data sent between your device and our servers uses 256-bit encryption. Payment gateways for DANA, OVO, GoPay and QRIS are certified PCI-DSS compliant.
No Third-Party Sales
We never sell, rent or lease your personal information to marketers, data brokers or external platforms. Your profile stays within 19dewa.
Annual Audit
Our security infrastructure undergoes independent third-party penetration testing and compliance reviews every 12 months.
Data Retention Limits
We keep transaction records for seven years (tax and anti-fraud compliance) and account data for one year after closure, then delete.
Transparent Cookie Policy
Session cookies track your lobby activity and live table bets. Marketing cookies are optional. You control both in account preferences.
Incident Response Plan
If a breach occurs, affected users are notified within 48 hours via email. We work with law enforcement and regulators as required by law.
Privacy Standards Across 19dewa
| Live Casino Tables | Your chat messages on live dealer streams are encrypted and deleted after 30 days. Dealer and table IDs are never linked to your real name on public logs. |
|---|---|
| Sportsbook Markets | Betting history is tied to your account only. We do not share market selections, stake amounts or outcomes with third-party sportsbooks or analytics firms. |
| Slot Rooms | Spin data is stored server-side and linked only to your account ID. RTP percentages are publicly listed; individual spin results are private. |
| DANA, OVO, GoPay, QRIS | Payment tokens are regenerated per transaction. We never store full wallet credentials. E-wallet providers manage their own user data separately. |
| Responsible Conduct | If you request account limits or temporary closure, those preferences sync across all lobbies. History of closures is kept private from marketing teams. |
| Device & IP Logging | We log your device type, IP address and login timestamps for account security and fraud detection. This data is encrypted and not shared externally. |
| Cross-Border Transfers | Our servers are hosted in supported regions. If your data crosses borders, it remains encrypted and compliant with local export regulations. |
What Your Privacy Covers
Account Identity
Your username, email, phone number and residential address are encrypted at rest and in transit. We do not publish or cross-reference them with public records.
Transaction Records
Every deposit, withdrawal and bet is timestamped and linked to your account alone. Cashiers (DANA, OVO, GoPay, QRIS) see only your payment token, never your full history.
Game Activity
Slot spins, live table hands and sportsbook bets are recorded on our secure servers. Your activity is not visible to other players or external parties.
Device Fingerprint
We store hashed device identifiers to detect multi-account abuse and unauthorized logins. This fingerprint is not shared with payment partners or advertisers.
Communication Logs
Support chats and account emails are retained for 90 days for quality assurance, then securely deleted unless required for dispute resolution.
Preference Sync
Your language, timezone, notification settings and account limits sync across all devices. These preferences are stored in your encrypted profile, never shared.